Hotel booking

You can reach our customer service team at support@timetomomo.com. We reply on business days between 9:00 and 17:00.

We’re happy to help. Send an email to support@timetomomo.com with what you would like to change, and we’ll help you as soon as possible.

We’re happy to help. Send an email to support@timetomomo.com with what you would like to change, and we’ll check the options for you.

Unfortunately, this is not possible. Multiple rooms must be booked separately.

Send an email to support@timetomomo.com and we’ll check the status of your reservation. We’ll get back to you as soon as possible.

On the hotel page, each room indicates whether breakfast is included. Often you can choose whether you want breakfast or not. If the hotel requires every reservation to include breakfast, you won’t see an option to turn it off.

Check-in (and check-out) times vary by accommodation. You can find this information on the hotel page or in your booking confirmation email.

Early check-in and/or late check-out is possible at most of our hotels for an additional fee. Send an email to support@timetomomo.com to request this.

Availability of extra beds and baby cots depends on the room type and the hotel. Add this request in the “Additional information” text field before completing your booking.

This message is sent directly to the hotel, and they will contact you with the options and any extra costs.

The “Facilities & amenities” section on the hotel page lists all amenities. If there is on-site parking, it will be listed as “On-site parking”.

The “Facilities & amenities” section on the hotel page on timetomomo.com lists all amenities for the property. If pets are allowed, it will be listed as “Pets allowed”.

To cancel your booking, open the confirmation email (subject: Booking confirmation) you received after booking and click the “Cancel my booking” button.

You will be taken to a page showing how much you will be refunded and when. Confirm the cancellation with one more click. You will receive an email confirming the cancellation and, if you are entitled to a refund, it will be processed within 10 business days.

On the hotel page on timetomomo.com, there is a section called “Cancellation policy”, where you can see the policy per hotel.

Your booking confirmation email also states whether and until what date you can cancel free of charge.

Hotels often see guests make multiple reservations across different rooms and dates on other booking sites because free cancellation is available until the last moment. This can lead to high cancellation rates and no-shows.

As a result, hotels have less certainty about occupancy. To reduce this effect, we ask you to pay in advance, which increases the likelihood that the guest will actually arrive. Of course, we refund you quickly if you cancel within the allowed cancellation period.

Yes. The payment you made with us is for the room (including breakfast if selected). The tourist tax is paid at the hotel.

Your payment is for the room (including breakfast if booked) and includes VAT. Tourist tax is paid upon arrival at the hotel.

We do not add administration or reservation fees to your booking. If there are local taxes, you pay these at the hotel.

Yes, we can issue an invoice with your company’s details on it.

First, check whether you’re getting the same conditions for the price. Can you cancel for free on both sites, or is it the cheapest rate where free cancellation is not available? In the latter case, you risk not getting a refund if you cancel.

If the room is cheaper elsewhere on the same date and with the same conditions, contact us at support@timetomomo.com.

As a traveller, you do not pay a fee to Time to Momo. Only hotels that are directly affiliated with Time to Momo pay a fee.

They pay a 10% fee when a guest books a room at the hotel via Time to Momo for the first time. If the same guest books again via Time to Momo at the same hotel, the hotel pays 3% to Time to Momo.

Our invoices fall under the “Tour Operators Margin Scheme”, meaning VAT details are not shown separately. Only the total amount (including VAT) is displayed. This scheme applies to travel agencies such as Time to Momo.